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HOW TO CHECK MY DEVICE?

Posted by 2019-01-11 11:02:11 FAQ 2 Comments

 HOW TO CHECK MY DEVICE?
– Check if you entered your activation details correctly.
– Check your network connection, reboot your router and device, and then try again.
– If you have PC/Laptop, etc. connected to same internet network check if you are not overloading your network with downloading or watching movies, etc… on these devices.
– Your Internet needs to be minimum 50 Mbit Download and 1 Mbit upload speed.
– Reboot your devices and wait for 30 sec before turning them back on (STBs, Android Boxes, Routers, Cable modems)
– Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.
– If your network connection is no problem, please check whether your account is used on other devices.
– Please visit www.whatismyip.com by using a computer, and send us IP Address you see displayed for restoration.
– Check if the device/app/program got the latest software and firmware updates.
– Check the download speed on the actual device that is streaming our service, you may have 50mbs on your computer, but the device could be considerably slower, indicating a problem on your internal network.
– Check for any high processor demanding applications running in the background that can be stopped, this is very important for low-end devices.
– Check if your ISP having problems in your area, an excellent site to check this is downdetector.co.uk
– Try uninstalling and reinstalling your app/program, your activation will not be lost.

  • jf*@bluewin.ch:

    2019/10/29 17:58:58

    4 days no news .....
  • bk*@tds.net:

    2019/10/19 10:48:28

    IPAddress is 65.26.243.108 GOTV does not download - we are connected to the internet via ethernet and router is working properly It says we have version 1.1.5 however when we select download, it does not download Continues to say 'installing in the background' but is not installing

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